Bank dispute
Chargebacks are evidence processes, not guaranteed refunds
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Contact your bank quickly and describe exactly what happened. An unauthorised transaction, service dispute and gambling loss are different issues with different evidence.
Guide updated 24 September 2026
Bank dispute: the practical details
Do not label an authorised deposit as card theft. Instead, provide the operator identity, promises, terms, withdrawal record and correspondence so the bank can classify the dispute.
Key distinctions
- Card schemes use reason-specific processes.
- Deadlines and provisional credits vary.
- False claims can cause serious consequences.
Put the information to use
- List each transaction.
- Preserve merchant communications.
- State the requested remedy.
- Follow the bank’s evidence instructions.
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Can I charge back casino losses?
Ordinary losses are not the same as unauthorised or undelivered transactions. Ask your bank about the specific facts without misrepresenting them.
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